• SalesCall free on
    0800 090 3571
    • Get a free quote over
      the phone in minutes.
  • Support
    0800 103 2959
    • Get 24/7 phone support
      from our friendly experts.
  • Help Centre18 agents currently available to chat
  • SalesCall now for a free quote
    0800 090 3571
    • Get a free quote over
      the phone in minutes.
  • Support
    0800 103 2959
    • Get 24/7 phone support
      from our friendly experts.
  • Help Centre Need any help?
    Call our team now.

Complaints

We aim to provide the highest level of service to all of our customers, and so take complaints very seriously. If you feel that our service has not met your expectations in any way, please contact us immediately.

Phone

Mon-Fri 9am-6pm: 0800 103 2959

Email

customerservice@paymentsense.com

Post

PaymentSense Ltd
314 Westbourne Studios
242 Acklam Rd
London
W10 5JJ

 

Complaints Process Explained

We will do everything we can to resolve your complaint as quickly as possible and will keep you up to speed on our progress.

When you submit a complaint you will be given a unique case number, as well as the name of the person who handled your complaint.

If we can’t resolve your complaint within four weeks, we will send you a letter detailing the reasons for the delay and a date by which we hope to have the problem resolved.

In the event that we can’t reach a solution after eight weeks, we will send you our final response letter. The letter will include contact details for the Financial Ombudsman Service and explain how you can refer your complaint to them.

The Financial Ombudsman will only become involved with your complaint after we have had the chance to examine the issue. However, you can contact them at any stage once we have looked into your complaint up to six months from the date of our final response to you.

 

The Financial Ombudsman Service

Phone

0845 080 1800

Email

complaint.info@financial-ombudsman.org.uk

Post

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR