Service Excellence

We are the only UK provider to offer:

24/7 Quality Customer Service
24/7 Hour Access to Statements
24 Hour Terminal replacement service
Extended Warranty over contract life

Start saving today Call us on 0800 540 7070

Quality Service 24 hours a day, 7 days a week.

Seven days a week, 24 hours a day, our highly qualified engineers are available to provide you one of the highest levels of customer service in the industry.

Our competitors only offer customer service during business hours. Others have outsourced customer service to offshore call centres to reduce their costs and maximise profits. This often results in poor service and inadequately trained staff.

At PaymentSense, our friendly and highly qualified team will do everything they can to resolve your problem within a single communication.

View Your Merchant Statements Online

Clientline provides you with secure web access to your merchant account. It is available 24 hours a day, 7 days a week. As well as giving you access to your monthly statements, Clientline has the following benefits:

Helps reduce chargebacks
Helps reduce administrative costs and resources
Provides an additional fraud prevention tool
Gives you the ability to download data onto standard spreadsheets improving management analysis and control
Helps identify operational improvements

Hot Swaps minimizes any interruption to your business

On the rare occasion, even the best electronic equipment can fail. No supplier can completely guarantee against that.

PaymentSense offers a hot swap programme that will courier a replacement terminal to your door.

You do not have to wait for days or weeks for your equipment to be sent, diagnosed and repaired.

By shipping it to you immediately, PaymentSense enables you to get on with your business with minimal interruption.

Extended Warranty for peace of mind for the contract lifetime.

All of our equipment comes with an extended warranty for the lifetime of your contract with us. There is no additional cost for this.

You can run your business with the peace of mind that your equipment is always under warranty.

Imagine the Unimaginable…

UK Call Centre

It is 10am on a Friday morning, the busiest time of the week for your butcher shop. Your terminal stops working.
You call the helpline of your supplier. The call is transferred to a call centre in Mumbai. The line quality is poor. The person on the other end of the line has not been authorised to make decisions. They politely take your details and say that someone will call you back. No one does until the next Monday.

Out of Hours Helpline.

It is 10pm on a Saturday night. Your restaurant is full of clients. Your terminal stops working.
You call the helpline of your supplier. A recording tells you that the “opening hours are 9 to 5, Monday to Friday.”

PaymentSense’s helpline is open 24 hours a day 7 days a week, every day of the year.

24 Hour Replacement. Free Warranty

It is 10am on a Monday morning. You’ve launched Summer Sales. Your retail shop is buzzing with customers. Your terminal has decided to stop working.
You call the helpline of your supplier. The service agent lets you know that they can have one delivered to you in 2 weeks.

PaymentSense provides 24 hour replacement of faulty equipment at no extra cost. Faulty equipment is covered by standard warranty for the duration of the contract.