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Come and work with us

Junior Software Engineer

Job Description

  • Provide 2nd Level support to our ecommerce install base and customer service team via email and phone
  • Evaluate defects, feature requests, and enhancements from user reports and system updates to continue to evolve the product
  • Own the development, testing and deployment of maintenance releases and future versions of the product
  • Develop a working knowledge of the ecommerce product in order to support queries from internal departments
View role spec

Customer Experience Manager

Job Description

  • Use quantitative and qualitative analysis to identify and prioritise opportunities to improve the customer experience
  • Simplify and visualise our customer journey and help other employees understand how they can help deliver exceptional customer experiences
  • Identify existing conflicts or areas of friction within the current customer journey and remove them
  • Identify customer ‘hero’ stories to illustrate the desired customer experience and promote these across the business
  • Set up a mechanism to capture ideas about how to improve the customer experience from the wider business
View role spec

Sales Training Manager

Job Description

  • Responsible for strategy and implementation to improve sales results
  • Analysing performance data to highlight potential areas of improvement
  • Work closely with the sales team to improve individual and department KPI performance
  • Complete training needs analysis to design and deliver group training sessions, one to one training and team training sessions
  • Directly manage the sales coach
  • Create practical and engaging individual/group/whole team development plans , which will include classroom training, 1:1 coaching and e-learning
View role spec

Customer Service- Hull

Job Description

  • Dealing with our SME customers by phone and email, dealing with all inquiries in a friendly, professional and efficient manner
  • Providing an outstanding and unrivalled customer service
  • Work closely with other departments to drive continuous improvements and identify patterns of company failure from customer feedback and analysis of service metrics
  • Measure, analyse and report performance metrics
  • Report to the Team Manager
View role spec

Sales Coach

Job Description

  • Work closely with the sales team to improve individual and department KPI performance
  • Design and deliver training material
  • Complete training needs analysis to design and deliver group training sessions, one to one training and team training sessions
  • Analyse and improve the outcome of all training sessions and the impact they have had on department performance
  • Carry out new starter inductions, training and coaching
View role spec

Inbound Sales Consultant

Job Description

  • To speak to business owners who are interested in setting up, or changing providers, for their payment processes
  • To sign up small and medium business owners to our contracts
  • To receive incoming calls from potential customers and turn an enquiry in to a deal
  • To maximise your conversion of leads and negotiate deals with the customer
View role spec

Technical Customer Support Advisor

Job Description

  • Dealing with our SME customers by phone and email, dealing with all inquiries in a friendly, professional and efficient manner
  • Providing outstanding customer service
  • Work closely with other departments to drive continuous improvements and identify patterns of company failure from customer feedback and analysis of service metrics
  • Measure, analyse and report performance metrics
  • Technically minded with high attention to detail
View role spec

Partnership Manager

Job Description

  • Create and nurture effective relationships with dealers and software houses in order to enhance both the sales pipeline and the PaymentSense dealer channel.
  • Maintain a high degree of ethical behaviour in all aspects of daily business including relationships with merchants, dealers, software houses and co-workers.
  • Develop and maintain a thorough understanding of applicable products and services as they evolve.
  • Distribute and track leads to the sales teams.
  • Administer accounts and write reports.
  • Analyse, interpret and present results.
  • Respond to client communications or queries and resolve any client issues.
  • Provide management with regular feedback.
View role spec

Training Consultant

Job Description

  • Training delivery of a range of knowledge and soft-skills subjects to new starter groups as well as ongoing L&D support (coaching, mentoring etc.). Providing an outstanding and unrivalled customer service
  • Working alongside Regional Sales Managers to identify knowledge shortfalls, prioritise and escalate feedback where necessary, and implement practical solutions Measure, analyse and report performance metrics
  • Reporting to the Training Manager based in London, with frequent travel to HQ in order to build and maintain key relationships within the company
  • Involves regular and frequent travel throughout the UK and Ireland
View role spec

Teleappointer- Belfast

Job Description

  • Successfully generate appointments for field sales agents to follow up on
  • Demonstrate continuous improvement in departmental KPIs (Productivity, appointment volume, conversion, cost per appointment)
  • Successfully handling a pipeline of customers and ensuring all communication levels are up to date and current
  • Ensure all customer records are kept up to date accurately
  • Ensure correct procedures are adhered to with regards call handling and dispositioning
  • Provide first class customer experience to potential new customers and portray the company in a positive manner at all times
View role spec
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