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Outbound Sales Agent – Belfast

Outbound Sales Agent – B2B – setting up appointments for our Field BDMs

Working for one of the fastest-growing tech companies in the UK (Times Tech Track 100 and winners of the National Business Awards 2015)

Paymentsense is an award-winning, high-growth tech company providing accessible and affordable solutions to allow small companies to take card payments.

You are: Target driven, personable and understand perseverance is key in an outbound sales position. You will be speaking to businesses around the UK and letting them know the positives of using Paymentsense which include savings of up to 40% in card processing charges, great customer service and superfast setup.

Candidate Profile

  • A proven track record of working in a fast-paced, target-driven environment
  • Proven track record of achieving above and beyond expected KPIs
  • Contact Centre sales experience would be preferable
  • Ability to use own initiative to manage own performance
  • Ability to understand productivity KPIs and ability to adhere to them
  • Exceptionally strong communication skills
  • Highly numerical and KPI-driven individual
  • An outgoing, assertive, motivational and persuasive character
  • Capable of working under pressure within a very fast-moving environment

The Role

  • Successfully generate appointments for field sales agents to follow up on
  • Demonstrate continuous improvement in departmental KPIs (productivity, appointment volume, conversion, cost per appointment)
  • Successfully handling a pipeline of customers and ensuring all communication levels are up to date and current
  • Ensure all customer records are kept up to date
  • Ensure correct procedures are adhered to with regards to call handling
  • Provide first class customer experience to potential customers and portray the company in a positive manner at all times

About Us

  • Credit & debit card processor serving SME market
  • Largest merchant services provider in the UK
  • Highly innovative and progressive business
  • Recession proof business in a rapidly growing market
  • Head offices in Notting Hill, London
  • Challenging and demanding environment
  • Intense but fun work culture
  • Headquartered in London

Customer Retention Advisor

Responsibilities

  • Managing and maintaining existing customer base in B2B SME market
  • Targeted to reduce customer churn
  • Proactive retention including outbound calling to on-the-fence merchants
  • Structured methods and techniques for retaining potential leavers
  • Renewals of customer contracts to prevent loss to competitors
  • Manage a customer base of 50,000 merchants
  • Aim to achieve one call resolution
  • Deliver fantastic customer experience
  • Problem solving skills

Candidate Profile

  • Experience of successfully working to target
  • Confidence in using past experience and data to decide a customer’s value and what is required to keep them
  • History of using innovation to resolve problems
  • Outstanding communication skills
  • Ability to build instant customer rapport
  • Natural affinity with problem solving
  • Proactive mindset with the ability to anticipate and resolve issues

About Us

  • Largest merchant services provider in the UK
  • One of the fastest-growing digital businesses in Europe (Sunday Times Tech Track #7 2013)
  • Provides card processing solutions to UK SMEs
  • Tech focussed and highly innovative
  • Head offices in Notting Hill, London
  • Intense but fun work culture

Competitive salary

Based in Notting Hill

Excellent role for candidates with a sales and customer service background

Winner of the Growth Award at the National Business Awards UK 2015

Talent Acquisition Manager

Responsibilities

  • Manage the Talent Acquisition process to find high quality candidates in the most efficient and cost-effective way. Explore new avenues to stay up to date with effective Talent resources
  • Manage end to end recruitment, from writing job specifications and assisting in salary benchmarking through to sending offer contracts
  • Create a candidate database and record data to analyse and guide Talent Acquisition strategy
  • Manage a referral structure and increase referral hire within the company
  • Increase the use of head hunting to find specialised and highly experienced talent and reduce agency use and cost
  • Build relationships with hiring managers and provide consultative information regarding market salary brackets and manage realistic candidate expectations with information supplied through talent mapping
  • Regular reporting on the success of various advertising channels
  • Managing all recruitment social media platforms and develop a Paymentsense recruitment brand (LinkedIn, Glassdoor, Twitter and Facebook)
  • Manage the candidate experience from initial contact to post start date
  • Work with HR to develop a smooth onboarding process
  • Manage all agency interaction, negotiating rates and signing contracts. Finding specialist agencies for niche roles to ensure effective recruitment
  • Manage all temping needs
  • Line management of junior recruiting role (to be hired)
  • Reporting to the Head of HR

Candidate Profile

  • 3-5 years of recruitment experience (internal recruitment preferred)
  • Experienced with a LinkedIn Recruiter licence
  • Experienced in recruiting full spectrum of entry level to specialist senior roles
  • Able to record and react from recruitment data to implement improvement
  • Excellent communication skills, both verbal and written
  • Highly organised
  • Proficient in Microsoft Office
  • Ability and desire to work in a target driven environment
  • Enthusiastic, with a “can-do” attitude

About Paymentsense

  • Largest merchant services provider in the UK
  • One of the fastest-growing digital businesses in Europe (Sunday Times Tech Track #7 2013)
  • Provides card processing solutions to UK SMEs
  • Tech focussed and highly innovative
  • Intense but fun work culture

Operational Support Administrator

Paymentsense provide Chip & Pin and EPoS services to small businesses across the UK. We’re looking for talented, motivated and driven Operational Support Administrators to join our successful team based in Notting Hill.

This team is responsible for approving new customer applications, verifying their credentials and identifying any risk of fraud. You’ll need to be detail orientated and able to handle a large workload. We’re growing fast so you’ll need to work well in a fast-paced environment and you’ll need to be innovative and driven by the desire to improve.

The Role

  • Key member of the Operational Support team, reporting to the Operations Manager
  • Carry out background checks and investigations into prospective customers
  • Provide support to all sales channels by phone and email, dealing with all enquires in a timely manner
  • Working closely with the Sales and Training departments to drive continuous improvements and target sales growth
  • Liaise with 3rd party/partner suppliers by email, phone and letter
  • Regular project work to improve the efficiency of the business and department

Candidate Profile

  • Strong analytical and problem solving skills
  • Excellent written and oral communication skills
  • Computer literate with high attention to detail
  • Ability to carry out administrative tasks quickly and accurately
  • Ability to thrive in fast moving entrepreneurial business environment
  • Ambitious. Results-oriented. Team player.
  • Based in London

About Us

  • Paymentsense is the largest merchant services provider in the UK
  • We’re also the hardest working and the most fun to work for
  • We provide payment solutions across a range of products including Chip & Pin, E-Commerce and Mobile Payments
  • Our customers love us for our capped rates, superfast setup and 24/7 support
  • We’re building up our business every day with ideas, technology and hard work. We’re the 24th fastest growing business in Europe because we innovate constantly and we keep trying until we find an idea that works
  • A new customer joins us every 7 minutes and our customers process more than £2bn every year
  • Paymentsense is an ambitious, progressive and technology orientated business and we look for the same traits in our people

Operational Support Administrator

Competitive salary with a £5,000 performance bonus

Based in Notting Hill

Excellent entry level role for graduates

Winner of the Growth Award at the National Business Awards UK 2015

Field Business Development Manager (Connect)

Paymentsense is a rapidly expanding sales organisation providing Chip & Pin services to SMEs. In the last 8 years we have gone from startup to the largest business of our type in the industry, and we’re not finished there. Driven by a fantastic product, the latest technology and outstanding people, we’ve developed a business and a culture which matches the huge ambition of the business.

We have an opportunity for an ambitious and commercially minded Field Business Development Manager to join our Connect team. Connect is a division of Paymentsense, offering an integrated payments solution to the hospitality and retail trade. Connect creates a seamless link between the card machine and electronic point of sale system (EPoS) which improves staff efficiency and provides superfast reconciliation and better customer experience. This is an opportunity to join the fastest-growing part of our business in a key development role focused on finding and creating new partnerships.

We’re looking for an outstanding individual with experience in a fast-paced senior role in B2B sales with fantastic communication and presentation skills, and the ability to build long-term relationships. This position is field-based with a focus on selling in-person to prospective partners that our London-based Business Development team has been unable to engage via phone calls and emails. You should be exceptionally comfortable dealing with potential clients in person. Most importantly, you’ll be a self-starter who is motivated and tenacious, and can bring a decisive, positive approach to delivering results. This is a role with huge potential and unlimited growth prospects.

Candidate Profile

  • Field sales experience with demonstrated success in selling in a face-to-face setting
  • Strong strategic sales background and previous experience in cold calling
  • Excellent negotiation skills
  • Tenacious approach with ability to hear “no” many times before getting to “yes”
  • Basic understanding of technology and ability to explain technical advantages at a high level
  • Demonstrated success in high value B2B and/or partnership sales
  • Experience managing a sometimes lengthy sales process
  • Excellent communication skills, both written and verbal
  • Self-motivated and able to work on own initiative, but able to work as part of a team
  • Excellent organisation and time-management skills
  • Ability to work in a fast-paced, multi-task environment
  • Target-driven mentality
  • A positive attitude and proactive nature
  • Trustworthiness and discretion when handling confidential information
  • Maintains a smart appearance and professional manner
  • Enjoys networking and meeting new people
  • Ability to travel weekly for in-person sales engagements

The Role

  • Identification and pursuit of new partnership opportunities with EPoS providers throughout the UK and Ireland
  • Sign new partners into referral partnership agreements
  • Influence new partners to build a strategic partnership with the company to drive adoption amongst current and new customers
  • Manage new partners through the on-boarding process, including accreditation
  • Collaborate with new partners to develop joint go-to-market plan for driving maximum merchant adoption
  • Manage multi-step sales process with significant collaboration with other teams and team members throughout
  • Utilise CRM system to maintain accurate prospect records and management of sales process
  • Build strong rapport with potential new clients, to understand their objectives and issues they are facing as a business
  • Write compelling proposals
  • Establish and maintain key relationships
  • Maintain a high degree of ethical behaviour in all aspects of daily business including relationships with prospective partners and co-workers
  • Liaising with various parts of the business (i.e. sales, product, integration and development teams, etc.)

About Us

  • Credit & Debit Card Processor serving SME market (www.paymentsense.com)
  • Fastest growing Merchant Acquiring business in the UK
  • We sign up a new merchant every 7 minutes all across the UK and have the largest sales force in the industry
  • Hugely ambitious business
  • Intense but fun work culture

Inbound Sales Consultant

Job Description

  • To speak to business owners who are interested in setting up, or changing providers, for their payment processes
  • To sign up small and medium business owners to our contracts
  • To receive incoming calls from potential customers and turn an enquiry in to a deal
  • To maximise your conversion of leads and negotiate deals with the customer

Job Requirements

  • Experience in working successfully in telesales
  • Proven history of selling business to business
  • Proven history of hitting targets and being at the top of your team
  • You will need to have excellent communication skills, with a natural ability to build rapport with potential customers
  • You will be self-motivating and target driven

Competitive salary

Category: Sales Team

Location: Notting Hill, London

Role ID: SC16

To apply: send a covering letter and your CV to jobs@paymentsense.com and quote the role ID

Product Innovation Manager

Job Description

  • Running customer workshops and desk-based research to establish pain points and needs-based insight
  • Conduct regular analysis of competitors to help identify product gaps and enhancements
  • Business case creation and forecasting
  • Capability and risk assessment with mitigation planning
  • 3rd party partnerships and commercial negotiation
  • Go-to- market planning with development milestones and clear critical success factors
  • Design and implement pricing, adoption and retention strategies
  • Work with creative teams to produce customer-facing collateral
  • Regular reporting on product performance
  • Clearly communicate updates and proposals with all stakeholders via appropriate methods
  • Provide regular updates and feedback to senior management
  • Managing the prioritisation of the product pipeline by creating business cases for which products should be focused on

Job Requirements

  • Minimum of 3 years’ product management experience in a tech start-up or high growth business
  • Strong grasp of product management best-practices and principles
  • Results-driven, data-driven, entrepreneurial, enterprising and action-orientated
  • Adept at engaging with customers (internal and external) to establish pain points and insights
  • Ability to create a coherent roadmap that solves the right problems at the right time for customers
  • Capable of ruthlessly prioritising a roadmap based on value creation
  • Advanced analytical skills for modelling and analysis
  • Experience of creating products for SME audience (desirable)
  • An energetic and self-motivated individual with ability to influence and communicate well with others

Salary: Competitive, dependent on experience

Category: Marketing

Location: London

Role ID: OTPIM1016

To apply: send a covering letter and your CV to jobs@paymentsense.com and quote the role ID

Sales Development Representative

Job Description

  • Experience with high-volume cold-calling and appointment setting
  • Ability to creatively search the web, directories, and other resources for new prospects
  • Demonstrated success in clearly delivering a sales message to generate prospect interest
  • Excellent communication skills, both written and verbal
  • Self-motivated and able to work on own initiative, but able to work as part of a team
  • Good organisational and time-management skills
  • A positive attitude and pro-active nature
  • Trustworthiness and discretion when handling confidential information
  • A smart appearance and professional manner
  • Enjoy networking and meeting new people

Job Requirements

  • Assist the Business Development team in finding new EPoS partner opportunities
  • Search for prospect via web search, LinkedIn, local directories, and other resources
  • Qualify new opportunities to be a fit with the company’s partner criteria
  • Generate initial prospect interest via cold-calls and emails, with hand off to the Business
  • Development team for pursuit
  • Creatively identify new business opportunities by any means necessary
  • Generate new qualified sales opportunities
  • Create a great first impression to prospects and customers by providing product/partnership benefits
  • Orchestrate discussions with senior executives around their business needs
  • Manage and maintain a pipeline of interested prospects
  • Generate/manage prospect opportunities into specific geographic territories and sectors
  • Working closely with the BDM team to generate/win deals
  • Liaising with various parts of the business i.e. Sales, Product Integration and Development teams, etc.

Salary: Competitive, dependent on experience

Category: Connect Team

Location: London

Role ID: CONNSALREP17

To apply: send a covering letter and your CV to jobs@paymentsense.com and quote the role ID

Sales Coach

Job Description

  • Work closely with the sales team to improve individual and department KPI performance
  • Design and deliver training material
  • Complete training needs analysis to design and deliver group and one to one training sessions
  • Analyse and improve the outcome of all training and coaching interventions
  • Produce qualitative and quantitative reports on the impact of all training and coaching interventions have had on department performance
  • Regularly review and update training materials in line with industry, business and legislative changes
  • Track and record departmental performance standards, objectively and accurately in order to identify development needs
  • Carry out new starter inductions, training and coaching
  • Evaluate individuals and departments' sales calls and carry out weekly coaching sessions to improve performance
  • Create practical and engaging individual/group/whole team development plans , based on blended learning approach
  • Reporting to and working closely with the L&D manager

Job Requirements

  • Experience in a sales/coaching environment preferred
  • Success in driving performance
  • Enthusiastic and can do approach
  • Ability to motivate individuals
  • A people-person with a strong desire to help others improve
  • Highly organised and process-orientated
  • Excellent verbal and written communication skills
  • Experience in delivery of classroom and one to one training interventions
  • Confident in people management in training sessions

Salary: Competitive, dependent on experience

Category: Sales

Location: London

Role ID: SALESCOACH17

To apply: send a covering letter and your CV to jobs@paymentsense.com and quote the role ID

Training Consultant

Job Description

  • Delivering a 5 day training course to new Field Sales Consultants
  • Training delivery of a range of knowledge and soft-skills subjects to new starter groups as well as ongoing L&D support (coaching, mentoring etc.). Providing an outstanding and unrivalled customer service
  • Working alongside Regional Sales Managers to identify knowledge shortfalls, prioritise and escalate feedback where necessary and implement practical solutions. Measure, analyse and report performance metrics
  • Reporting to the Academy Manager based in London, with frequent travel to HQ in order to build and maintain key relationships within the company
  • Post course coaching and training with follow up calls and webinars
  • Involves frequent travel throughout the UK and Ireland to hold the training courses

Job Requirements

  • Engaging personality with the ability to command attention and control strong personalities in groups of more than 12 adults.
  • Experience working with sales people in a targeted environment, in a training capacity
  • Strong communicator on all platforms, including but not limited to, public speaking and clear, concise and prompt email communications
  • Ability to build and maintain positive working relationships with key stakeholders
  • Reliable and independent, with the self-assurance to manage residential training courses.
  • Experience delivering effective classroom based training to groups of more than 12
  • Ability to learn and become proficient in new subject areas quickly and adapt to the changing needs of the company at a fast pace
  • Ability to take the initiative and provide pro-active solutions to issues raised by key stakeholders
  • IT ability to set up tablets and laptops with training material

Salary: Competitive

Category: L&D

Location: Hull

Role ID: TCONHU

To apply: send a covering letter and your CV to jobs@paymentsense.com and quote the role ID