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Come and work with us

Customer Experience Manager

Job Description

  • Use quantitative and qualitative analysis to identify and prioritise opportunities to improve the customer experience
  • Simplify and visualise our customer journey and help other employees understand how they can help deliver exceptional customer experiences
  • Identify existing conflicts or areas of friction within the current customer journey and remove them
  • Identify customer 'hero' stories to illustrate the desired customer experience and promote these across the business
  • Set up a mechanism to capture ideas about how to improve the customer experience from the wider business
View role spec

Customer Service -Hull

Job Description

  • Dealing with our SME customers by phone and email, dealing with all inquiries in a friendly, professional and efficient manner
  • Providing an outstanding and unrivalled customer service
  • Work closely with other departments to drive continuous improvements and identify patterns of company failure from customer feedback and analysis of service metrics
  • Measure, analyse and report performance metrics
  • Report to the Team Manager
View role spec

Inbound Sales Consultant

Job Description

  • To speak to business owners who are interested in setting up, or changing providers, for their payment processes
  • To sign up small and medium business owners to our contracts
  • To receive incoming calls from potential customers and turn an enquiry in to a deal
  • To maximise your conversion of leads and negotiate deals with the customer
View role spec

Outbound Sales Consultant -Hull

Job Description

  • Successfully generate appointments for field sales agents to follow up on
  • Demonstrate continuous improvement in departmental KPIs (Productivity, appointment volume, conversion, cost per appointment)
  • Successfully handling a pipeline of customers and ensuring all communication levels are up to date and current
  • Ensure all customer records are kept up to date accurately
  • Ensure correct procedures are adhered to with regards call handling and dispositioning
  • Provide first class customer experience to potential new customers and portray the company in a positive manner at all times
View role spec

Paid Search Manager

Job Description

  • Solid SEM background and at least 3 years’ experience within paid-search environment
  • Experience of launching and running paid-search across European markets is highly desirable
  • Ability to demonstrate manual bid management techniques as well as experience of using automated tools
  • (Doubleclick, Marin etc)
  • Must be Google Adword Certified (GAC) and experience of Google Analytics IQ is also preferred
  • Prior experience of managing large budgets in a target driven environment
  • Sound knowledge of paid search best practices including attribution and programmatic
  • Hands-on experience in building and managing successful Display campaigns
  • Highly numerate, a passion for analytics and a keen interest in using data to drive the decision making process
  • Previous experience of managing agency and in-house teams (desirable)
  • Strong Excel, analytic and problem solving skills
  • Fluency in French or Spanish or German
View role spec

Product Innovation Manager

Job Description

  • Running customer workshops and desk-based research to establish pain points and needs-based insight
  • Conduct regular analysis of competitors to help identify product gaps and enhancements
  • Business case creation and forecasting
  • Capability and risk assessment with mitigation planning
  • 3 rd party partnerships and commercial negotiation
  • Go-to- market planning with development milestones and clear critical success factors
  • Design and implement pricing, adoption and retention strategies
  • Work with creative teams to produce customer-facing collateral
  • Regular reporting on product performance
  • Clearly communicate updates and proposals with all stakeholders via appropriate methods
  • Provide regular updates and feedback to senior management
  • Managing the prioritisation of the product pipeline by creating business cases for which products should be focused on
View role spec

Recruitment Resourcer

Job Description

  • Review applications and make recommendations for phone screen/interview
  • Assist with phone screening
  • Assess candidates suitability for a PaymentSense position
  • Keep candidate database and spreadsheets accurate and up to date
  • Liaise with team and manager to prioritise recruitment needs
  • Regular reporting on the success of the various advertising channels
  • Communicate with Regional Sales Managers and the Field Sales Recruiter to set up next stage
  • interviews
  • Ad hoc administrative tasks
View role spec

Learning & Development Manager

Job Description

  • Responsible for strategy and implementation to improve sales results
  • Responsible for strategy for development across all departments
  • Assess and design induction across all departments
  • Analysing performance data to highlight potential areas of improvement
  • Design and deliver training material
  • Complete training needs analysis to design and deliver group training sessions, one to one training and team training sessions
  • Analyse and improve the outcome of all training sessions and the impact they have had on department performance
  • Regularly review and update training materials
  • Directly manage the sales coach
  • Track and record departmental performance standards, objectively and accurately in order to identify development needs
  • Create practical and engaging individual/group/whole team development plans , which will include classroom training, 1:1 coaching and e-learning
  • Reporting to Head of HR, working closely with Head of Sales
View role spec

Integration Assessment Manager

Job Description

  • Quality assurance - testing software (Point of Sale and Card terminal integration), able to diagnose problems through testing and by liaising with both internal and partners’ developers.
  • Switching on integration and resolving any integration issues for partners and merchants
  • Dealing with live issues through remote access
  • Training partners via remote log in through the accreditation and live site testing process
  • Creating virtual machines by cloning and creating operating systems using VM Ware
  • On-site integrated card terminal installs and training
  • Manage integration support for Partners as well as escalations from customer service team
  • Assessing procedures and making strategic decisions to improve integration processes
  • Manage a team of integration support agents in a target driven environment
  • Reporting in to the Connect Group Manager
View role spec

Finance Analyst

Job Description

  • Collate and analyse financial information and drivers as information becomes available
  • during month
  • Analyse merchant counts, sales drivers, resource requirements and comparisons to
  • budgets
  • Deep dive on variances to budgets on all parts of drivers; including and not restricted to
  • number of producing field agents, explanation for differences in sales to budget, analysis of
  • third party acquirer charges, analysis of churn, costs and revenue.
  • Identify and analyse potential costs savings and prepare business cases to change processes
  • Bridge gap between BI team and finance
  • Assist in preparing Monthly Board Pack to present to Directors
  • Setting up and producing regular reports with insights to aid in decision-making
  • Presenting potential actions based on the analysis of data
  • Reporting to Head of Finance
View role spec

Training Coordinator

Job Description

  • Pre-course administration: organising training material print-outs, ordering workbooks,
  • managing stock control with business cards, leaflets and all equipment, liaising with the
  • trainers to check other stationery requirements
  • Managing the accreditation of delegates by working with external partners
  • Training course bookings for UK wide training courses including: delegate hotel rooms, staff
  • hotel rooms and travel, venue bookings for training, webinar registrations, tracked by
  • updating spreadsheets and sending reminders
  • New starter set up: working on our internal systems to track the signing of contracts and
  • record all new starters with up to date information including Adobe Sign, emails and staff
  • numbers. Liaising with IT when needed
  • Updates on the Buzz (our company intranet page): publishing product updates, uploading
  • new webinars and podcasts, academy folder, handouts and materials
  • HR Funnel Management: Updating terminated staff details on our system,
  • suspending/activating accounts and sending monthly updates to managers
  • Project work to help develop training materials and update E-Learning modules
  • Supporting a team of four Training Consultants and reporting in to the Training Academy Manager
View role spec