How to reset your Ingenico card terminal

Product Information 19 September 2017

HOW TO PERFORM A MAC RESET ON YOUR INGENICO TERMINAL
You need to perform all of the steps below in order to reset each of your terminals.

STEP 1
Perform a Function 70

On each terminal, press the MENU button twice and then select the “select function” option

Then type “70” and press “enter”

Swipe your supervisor card

If prompted by a query such as “Print stored transactions report” press enter

A Function 70 procedure will advise you of any transactions that have not been authorised. Once the Function 70 is complete, you will receive a printout of any transactions that were not authorised. If you receive any of these, please retain these receipts and contact FDMS directly on 0345 606 5055.

STEP 2
Perform a Function 32

Press the MENU button twice, then select “select function” option

Type “32” and press “enter”

Swipe your supervisor card

The terminal will then prompt the following questions

“Reset MAC key FDMS” please select “yes”
If you have AmEx you will also be promoted “Reset MAC key AmEx” please select “yes”

STEP 3
Perform a Function 75

Press the MENU button twice, then select the “select function” option

Type “75” and press “enter”

Swipe your supervisor card

Select “FDMS” and press enter

If you take AmEx please perform Function “75” again and select “AmEx” and press enter.

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